Frequently asked questions (FAQ)
Generally
Are you open all year round?
Yes, we are open year-round, except for the month of November.
Are there quiet hours at the campsite?
Quiet hours apply from 10:00 p.m. to 8:00 a.m., during which time the barrier remains closed.
During the day, guests can enter and exit independently using a key.
We do not observe a midday quiet period.
Why do I have to pay a tourist tax?
The tourist tax is charged by the city and is mandatory for all overnight guests. We have no influence over this.
The tourist tax includes the use of public buses in the Harz region as well as discounts on various excursion destinations and attractions.
Reservation & Booking
How can I reserve a pitch or accommodation?
Reservations can be made online via our website or by email. We generally do not accept reservations by phone, except for bookings on the day of arrival or for arrivals within three days. A reservation is only valid once you have received a written booking confirmation from us.
What information is required to make a reservation?
To make a binding reservation, we require your full address details, the number of persons, and the desired period of stay. In addition, we ask for information about your vehicle (motorhome, caravan, or tent), as well as the vehicle’s length and weight.
Is there a minimum length of stay?
During certain periods, especially on public holidays and long weekends, a minimum length of stay applies to pitches.
The minimum stay during public holiday weekends is:
Walpurgis / May 1: 3 nights
Easter: 4 nights
Ascension Day: 4 nights
Pentecost: 3 nights
October 3: 3 nights
New Year’s Eve: 6 nights
For safari tents, a minimum stay of 2 nights generally applies. In July and August, the minimum stay is 3 nights.
We reserve the right to enforce these minimum stay requirements. Exceptions are only possible by prior arrangement with the campsite.
Can I change or cancel my reservation?
Yes, changes or cancellations are possible in accordance with our cancellation policy. Please contact us as early as possible.
Arrival & departure
From what time is arrival possible?
Arrival is generally possible between 2:00 p.m. and 6:00 p.m. A later arrival is possible by prior arrangement, but no later than 9:30 p.m.
By what time must departure take place?
Departure should take place by no later than 11:30 a.m. on the day of departure.
Is an earlier arrival in the morning possible?
Yes, arrival in the morning is possible by prior arrangement. A small surcharge applies. Please contact us in advance to check availability.
Is a later departure in the afternoon possible?
Yes, a departure in the afternoon is possible by prior arrangement. A small surcharge applies.
Late departure is possible until no later than 6:00 p.m. Departures after 6:00 p.m. will be charged as an additional overnight stay.
Please contact us in advance to check availability.
Facilities & Amenities
Are there electricity and water connections on the pitches?
Yes, all pitches are equipped with a 16A electricity connection. We recommend bringing a sufficiently long power cable, as the power outlets are not always located directly at the pitch. Water points are centrally distributed throughout the campsite.
During the winter months, the water supply on the grounds is turned off; water is available in the sanitary building during this period.
Is there a water disposal facility on the pitches?
No, the pitches do not have their own wastewater disposal.
A central disposal station is located at the sanitary building and is available to all guests.
Is there Wi-Fi at the campsite?
Yes, Wi-Fi is available to our guests throughout the entire campsite (signal strength may vary depending on location).
Are dogs allowed at the campsite?
Yes, dogs are very welcome and must be kept on a leash throughout the entire campsite. There is no maximum number of dogs.
If you are traveling with more than three dogs, we recommend contacting us in advance so that we can, if possible, reserve a quieter pitch for you.
Is there a charging station for electric cars?
Yes, a charging station for electric vehicles is available at the campsite.
Restaurant & Shopping Facilities
Is there a restaurant at the campsite?
Yes, there is a restaurant located on the campsite. It is open from Tuesday to Sunday from 5:00 p.m. and offers German cuisine.
The restaurant is operated by an external tenant and is not a direct part of the campsite. For this reason, we have no influence over opening hours, menu offerings, or changes.
Where are the nearest shopping facilities located?
The nearest shopping facilities are located in Braunlage, approximately 1.5 km from the campsite. There you will find, among others, Edeka, Aldi, and Penny. In addition, Braunlage offers various tourist shops and small local stores.
Braunlage & Surroundings
Is there a footpath to Braunlage?
Yes, there is a footpath to Braunlage. The route is approximately 1.5 km long and leads through the forest, making it ideal for a walk.
Where is the nearest bus stop located?
Unfortunately, there is no bus stop directly at the campsite. The nearest bus stop is the ZOB Braunlage, approximately 1.5 km from the campsite. From there, buses operate throughout the Harz region.
A bus ticket is included with the tourist tax, allowing free use of public buses.
How far is the Wurmberg?
The Wurmberg is located on the other side of Braunlage.
The valley station of the Wurmberg cable car is approximately 3 km from the campsite.
What is the best way to get to the Wurmberg, and is parking available there?
The Wurmberg is best reached by car or bicycle, with the route passing through Braunlage. There is often sufficient parking available for motorhomes. In addition to the parking at the valley station of the Wurmberg cable car, it is also possible to park partway up the Wurmberg at the Hexenritt parking lot. From there, you can continue on foot towards the summit.
During the winter months, it is also possible to take the ski lift further up the mountain.
How far is the Brocken, and how can you get there?
The Brocken can be hiked directly from the campsite. The route is approximately 15 km one way, so around 30 km round trip.
Alternatively, you can take the Brocken Railway from Schierke or Drei Annen Hohne. The historic steam train conveniently takes you up and back.
Another option is to hike from Torfhaus or Oderbrück. From there, the route is about 10 km one way (20 km round trip). Please note: This route must be completed entirely on foot, as there is no bus connection as an alternative.
Is it possible to go hiking directly from the campsite?
Yes, this is very possible. In the surrounding area, especially in the Harz National Park, there are numerous hiking trails suitable for all levels. At the reception, you can also get a small hiking booklet with recommended routes and tips for the region.
Winter
Do I need snow chains?
In general, most roads in the area are well cleared, so snow chains are usually not required.
The campsite itself is cleared, but not gritted, so there may be snow and ice on the paths.
We therefore strongly recommend the use of winter tires and when available snow chains.
If in doubt, we are happy to assist: upon request, we can position your caravan on the pitch for you or assign a suitable pitch for your motorhome to avoid problems during arrival or departure.**
Is it possible to ski at the Wurmberg, and is there a ski bus?
Yes, skiing is possible at the Wurmberg, depending on snow conditions and current circumstances. The Wurmberg is the largest ski area in the Harz and offers various slopes and ski lifts.
Unfortunately, there is no ski bus directly from the campsite. Access is usually by private vehicle.*
Where can you go sledging in Braunlage?
Braunlage offers great opportunities for sledging. The Rathauswiese and Hasselkopfwiese are particularly recommended.
Both slopes have lifts that make the ascent easier. Directly at the Rathauswiese, there is also a ski rental and a refreshment stand, so you can get equipped and warm up on site.
Where do the cross-country ski trails start?
The Hasselkopf loop starts directly at the campsite – both the small and the large loop.
In addition, Braunlage and the surrounding area offer numerous other cross-country ski trails of varying lengths and difficulty levels.